“I was very disappointed with the way our checkout was handled.
First, the hotel charged us for a “soiled towel.” Towels are provided for normal guest use, and naturally they can become soiled during a stay. Unless a towel was permanently damaged beyond normal laundering, I do not understand why a guest should be charged for it.
Attached pic front desk shared us
Second, although breakfast was represented as complimentary, we were charged 22 quetzales for an additional lemonade. I paid with 100……
“Great staff and great food. Only inconvenience was that room with 2 beds was too small. You could barely move in there. And the view of the lake is blocked by over grown trees.”
“Llegamos viernes, el sábado por la mañana llegaron otros huéspedes y se sentaron enfrente de mi cabaña, dejaron tirada basura, se habló con el encargado y no se hizo nada, al final prefiero retirarme del hotel e irme, ya no pase la noche del sábado allí, me gustaría un refund de la noche que usé”
“We loved it here! The views, room, and building were beautiful! Loved having breakfast, restaurant, and bar option at hotel. Rooms had adjustable air conditioning (very important to us for sleeping in cold at night). Our room windows were directly next to a street/sidewalk. We had to keep them closed all the time for privacy, so lighting in room was eh. Staff were very friendly. We are from the U.S. and no staff spoke any English, so we had to fully communicate through Google Translate. This can……
“It's a beautiful place in a beautiful village. Walking distance from the lake and local marketplace. Great fresh local food everywhere and ferrys or private boat rides to other villages. Inside parking and terrace is a plus.”